Assessment Activity Pack
By completing the activities in this pack, you will provide answers to support
Unit 13- Maintaining quality standards in the health sector
Name ……………………… Date …………………
Assessor …………………
Please complete the following tasks and submit them to your assessor for assessment.
DO NOT COPY YOUR ANSWERS FROM ANY SOURCE AS THIS WILL BE VIEWED AS PLAGIARISM WHICH IS AN OFFENCE. If you wish to introduce other sources of information this must be referenced.
Please note the Tipex must not be used.
Key verbs used in the assessment criteria and their meaning
Demonstrate – Practical application. To show in a practical manner.
Define – To make clear the outline or form of.
To state the precise meaning of.
Identify – Give the name of; refer to by name.
Give identifying characteristics of.
Describe – To give an account of in speech or writing
Explain – To make known in detail. To make something easily understandable by giving a clear and detailed account.
Analyse – To examine something in detail in order to discover meaning, essential features etc.
Evaluate – To find or judge the quality of something
Compare – Estimate, measure, or note the similarity or dissimilarity between.
| 1.1 |
Explain the importance of meeting quality standards as determined by legislation, policies and procedures |
| Health and Social Care Act 2008(regulated service) 2014 regulation: Health, care maintain good quality of the service provider. CQC- Meet CQC standards, when they come in they inspect 5 areas of caring provider including hospital I work. Are they effective, are they caring, are they well-led, are they responsive are they safe? 4 grades-excellent, good, need improvement or inadequate.
NICE guidelines on quality standards,NICE guidelines for quality is working with other agencies e.g. local authorities, CQC NICE quality standard cover adult social compliment, reinforce CQC regulators Own NHS policies and procedures NHS policies under my own department, maintaining training, customer services dress code , infection control In own words, how quality standards are determined by the above |
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| 1.2
1.3 |
Explain how others could be encouraged to meet quality standardsExplain the benefits of maintaining quality standards |
| 1.2
Working as a team, supporting one another, being a role model such as be on time, good presentation 1.3 the benefits are they feel confident, be trusting in the staff and give positive feedback to others to come to this hospital and CQC, we will have a good expectation report because with patient u don’t have a job. If the quality standards are good the work moral will be boosted |
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| 2.1
2.2 2.3 |
2.1 Explain personal responsibilities for working with others
2.2 Explain accountability when working with others 2.3 Explain the importance of working effectively with others to provide a quality service |
| 2.1 working as team, supporting and learning from each other
Responsibilities—health and safety, team work , communication, sharing and updating information, make referral , 2.2 follow my own job role to carry out my work Accountabilities- follow policies and procedures, accountable to what I do, Actions and consequence that I should take. E.g. 2.3 I can’t do this on my own Must work partnership- one department doing well does not represent overall performance In less time but better quality Share the expertise and knowledge Learn from each other’s good practice |
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| 2.2 | Identify examples of when to seek help from others |
| When do you need help, give specific examples, e.g., a difficult patient and not sure how to handle this, a conflict between you and the patient, … | |
| LO3 | 3.1 Describe methods of monitoring quality standards
3.2 State how to inform other staff of quality issues 3.3 Describe how resources can be monitored and maintained 3.4 Outline the benefits of monitoring quality to maintain and improve standards |
| 3.1
benchmark – by following the CQC grading system, this to compare the standard Performance review- comparing the quality of work has been done by a staff and what areas need to improve . Audit- 3.2 Team meeting , one to one supervision, informal feedback 3.3 Weekly checklist- expand this such as gloves and aprons Daily-fluid , wound care pack Delivery of the stock and so I will check- linens and medication Report any missing items 3.4 Confidence of patients and users, maintain good reputation , retain the continuing |
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| LO4 | 4.1 -Review factors that can affect own workload
4.2 -Evaluate how prioritising work will ensure the maintenance and improvement of a quality service |
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